First and foremost, I am sorry to hear that you are dissatisfied. Luckily, I RARELY have RETURNS OR COMPLAINTS. Life happens, and I get it. So, let me recommend this as an initial approach to make things right:
I can be reached via email at [email protected]
Please make an attempt to contact me first prior to issuing a request to refund. Alot of times, the matter can be resolved.
As a way to protect myself from fraudulent practices, I may request to see the "damaged" good(s) in order to decide the best remedy for your situation. While my overall policy is that I do not issue refunds, I understand there can be rare cases in which that is not the wisest approach.
I use a third-party company to deliver the products. In rare cases, I found that the mistake was on their part. I create all original designs and use them to ship the merchandise. If you reach me first, I can initiate an investigation and provide monetary refund, re-shipment of good(s), or replacement -- it depends on your unique situation.
Keep in mind, I will pursue any legal course of action or terminate your ability to purchase anything from me in the future should I find that your intentions are ill-will.
It is my intent to provide top-notch service. I do my best to please my customers in any reasonable way possible. Things can happen along the way, so let us figure out a solution and make things right if they are indeed wrong.
Thank you for being my customer and for your willingness to support my small business!
- Art By Trey, LLC